Contact
Questions, bug reports, and privacy enquiries — we read everything.
Send us a message
We aim to respond within a few business days. SmartHL is a small independent project, so please be patient — and thorough. The more detail you give, the faster we can help.
What can we help with?
Bug reports and calculation questions
If a number looks wrong, tell us what you entered and what you expected. Calculation reports get priority — the maths is the whole point of the tool.
Choose “Bug or calculation question” in the form above.
Privacy enquiries
Questions about how your data is handled. Note that your loan figures never reach us — they stay in your browser — so we hold no personal information to retrieve or delete.
Choose “Privacy enquiry” in the form above.
iOS app support
This is also the support channel for Smart Loan Repayment Planner, our iOS app. Use the form above for bug reports, calculation questions, subscription and billing enquiries, or anything else about the app — choose “App subscription or billing” for purchase and renewal questions. Telling us your iOS version and where in the app the problem happened gets you a useful answer fastest.
Subscriptions are billed by Apple, so cancellations and refunds are handled in your device’s Settings under your Apple ID rather than by us — but tell us anyway if something looks wrong, and we will help you sort it out.
The app has its own Privacy Policy, Terms of Use and Disclaimer, separate from this website’s. The app stores everything on your device and collects nothing.
What we can’t help with
We cannot give financial or credit advice, recommend a lender or loan product, or comment on your personal circumstances. SmartHL holds no Australian Financial Services or Credit Licence, and doing so would be unlawful.
For advice about your situation, speak to a licensed financial adviser or mortgage broker. For free, independent guidance, the Australian Government’s Moneysmart service is a good starting point. If you are struggling with repayments, the National Debt Helpline (1800 007 007) offers free financial counselling.
Never send us account numbers, banking logins, or passwords. We will never ask for them. If anyone claiming to be SmartHL requests these, it is not us — do not respond.